News:
Announcements
NHS Smokefree
Find out about all of the free NHS services available to support you as you go try to give up smoking.
NHS Summer Health
Stay safe in the sun, including sunscreens, sunburn relief, heat exhaustion, eczema and moles. Summer holidays are great fun for children, but can bring risks. Find out more
Change for Life
Would you like loads of tips and help to make changes for a healthier future? As part of Change4Life, you will receive tons of helpful information, recipes, tools, tips, and games for the kids.

Complaints/Suggestions

COMPLAINTS PROCEDURE
If you have a complaint or concern about the service you have received from the doctors or any other staff working for the practice, you are entitled to ask for an explanation.

An informal in-house complaint procedure has been established to assist you.

This procedure does not deal with complaints which may lead to legal liability or compensation (such cases should be discussed with the local community health Council or your solicitor).

The in-house procedure may in some other cases be an inappropriate approach and you may in that event refer your concerns to Business Service Centre, Pontypool.

Complaints should be addressed to our practice manager who will ensure that your complaint is acknowledged within 72 hours. Your complaint will be investigated quickly and as thoroughly as possible.

You will receive a reply in writing within 20 days.

It should be pointed out that confidential information cannot be provided without appropriate authority if you are not the patient involved in the complaint.

If you are not sure how to word your complaint you may use the practice complaint form or ask one of the practice receptionists to assist you. When the form is completed, please forward it to the practice manager.

A senior member of the practice staff will investigate your complaint. The investigator will contact you directly if required to ensure that they fully understand your complaint. The investigator will then interview the member(s) of staff concerned and, where relevant, inspect necessary documents.

At the conclusion of the investigation of your complaint the investigator will write to you with their conclusions and, if necessary, will meet with you and discuss the complaint with you in detail.

SUGGESTIONS
The practice is at all times trying to achieve the highest possible standards and to this end we are happy to receive your suggestions. If you have any suggestions that you feel may help us please address them to the practice manager, who will be happy to discuss them with you at any time.